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Home > Terms & Conditions
 Local Taxes Terms:
USA customers do not have local taxes on import issue, feel free to purchase and you should not have any additional payment such as taxes payment in your area. Canadian, Mexico, Australian, Africa, Romania, Europe Customers and all other countries: Please note that according to our experience with our former customers from your area, Packages shipped to those areas usually enter into local customs in your country and a local tax payment is required in order to release the package. As far as we know, the local tax in your area is a certain percentage from the amount mentioned in the Invoice that is attached to the package. The responsibility for such Local tax payment is on the customer only. Israeli Citizens and Israeli Credit card Holders: Please be advised that online orders in our USA based web site - www.rothemcollection.com are for foreigner customers from outside of Israel only.
Should you are an Israeli citizen or holding an Israeli credit card and want to purchase an item from Rothem Collection, please refer to our Israeli site: www.yahalomim.com Return Policy:
At Rothem Collection you have 30 days full money back guaranty. Shipping back to us must be done through USPS or EMS only. (Not with FedEx). Shipping Instructions: If you have finally decided to return your item, you will need a returning Invoice from us. Please let us know about your intention to return your item, in order for us to email you a print version of our returning invoice. Simply contact us at: sales@rothemcollection.com
After receiving the print version of our return invoice, Please Follow Exactly ALL the Instructions Precisely. 1. Please pack the item with all the documents that came with it (Appraisal + Invoice). 2. Ship it only via USPS or EMS air mail with tracking. (NOT with FedEx). 3. Print the returning invoice and fill it with your name, address, phone and date. Please do not change the value that is written in the invoice.
4. Attach the printed invoice - One copy to the outside of the box and a Second copy to the inside of the box. 5. You don’t need to insure it, we will insure your item after receiving the USPS tracking number from you by email. 6. Please keep the shipping receipt with you until the package arrives back to us for insurance purpose. 7. Please notify us by email with the tracking details upon shipping in order to activate the insurance while shipping back to us. 8. Ship it to the following address as mentioned also in the returning invoice: Rothem Collection 1 Jabotinsky St. Maccabi Bldg. #737 Ramat Gan 52520 ISRAEL. From our designers table to the final jewelry product, Diamond engagement rings and Fine Jewelry by Rothem Collection are based on seven creative concepts that promise our customers a great satisfaction.
Self Satisfaction... Your pleasure of being the only one who knows the small secrets hidden in the Diamonds & Jewelry by Rothem Collection.
Versatile... Diamonds & Jewelry by Rothem Collection always renew & modern that you can wear in any occasion & different style of life.
Ease & Convenience... To the last detail in anatomic harmony, Jewelry by Rothem Collection are the most demandable due to their ease of use & comfortable.
Design... Diamonds & Jewelry by Rothem Collection are unique & sensual what emphasize their quality & classic design.
The lowest price you are able to find...
Diamonds & Jewelry by Rothem Collection are our own production from the start till the end what gives us significant advantage over our competitors in marketing of our products for the lowest prices ever. You are more than welcome to try us!
Respond & Delivery... Rothem Collection is committed to gently respond to any desire by phone or by email in manner of minutes. All Diamonds & Jewelry by Rothem Collection are shipped with their own gemological certification, Express with insurance.
Absolutely No Risk... Our policy of 30 Days Money back gives to our valued customers the opportunity to purchase any of our Diamonds & Jewelry products for their full satisfaction. Just in case, our customers always know that they have their privilege to return their item for a full refund. Feel free to order- you will be amazed of the devoted service that you will receive.
Read how RothemCollection.com protects your information... To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active.
To double-check for security, look at the URL or Location line of your browser.
If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at RothemCollection.com . If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-8888-ROTHEM . Our Customer Service representatives will be happy to assist you. Safe Shopping with RothemCollection.Com ... Complete security for customer transactions is our primary concern. We know that your faith in our products and services is meaningless unless you have full confidence in our ability to secure all transactions. Rothem Collection is registered with GeoTrust, the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. All information sent to us through our website is automatically encrypted for safe storage.
Rothem Collection uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation. We also give you a choice of transaction options when making your purchase. We can process your credit card immediately for instant approval. This will expedite transfer of funds and minimize the delay in shipping your purchases. Or, there's always the telephone. Place your order through the website, and then give us a call and one of our friendly representatives will take your credit card number and verify the details of your order. We encourage our customers to insure their jewelry item for lost or damage. Our policy regarding jewelry items or loose diamonds that fell, damaged or lost is that we can accept the item for repair or replacement according the following steps: RothemCollection.Com ship WorldWide to all destinations, free of charge with free insurance while shipping. For your protection, Rothem Collection always: Insures and registers all items for their full value. Requires that all deliveries must be made to a physical business or home address only. We do not ship to P.O. Box addresses. After your purchase, If you are not satisfied for any reason, you can return your purchase for a full refund, No questions asked! The item should be return in its Brand New Unused condition together with all the documents received with the item. We shall accept a refund or exchange for a different item, up to 30 days from the day it was received. If you have any questions about our return policy, 
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